Think Ahead of The Guest
Date and Time
Thursday May 14, 2020
12:00 PM - 1:00 PM EDT
Website
Contact Information
Doug Izzo
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Think Ahead of The Guest
Description
The Magic of "Plus One Service"
What do the world’s best hospitality staff have in common with magicians? The ability to surprise and delight by seeming to read people’s minds. We pull back the curtain on this powerful skill, which we call Plus One Service. Learn to think ahead of the guest and to tap into your intuition to create a personalized experience.
Presented by:
Megan Torrance | Director of Learning & Development (The Americas), Forbes Travel Guide